Last Updated: 20/09/2025
Effective Date: 15-09-2025
At GharBachat Mart, we are committed to ensuring safe, reliable, and timely delivery of all products to our customers and franchise partners. This Shipping Policy outlines the terms related to shipping, delivery timelines, and responsibilities.
1. Shipping Coverage
• We currently ship products across India through trusted logistics and courier partners.
• Serviceability depends on the pincode coverage of our logistics partners.
• International shipping is not available unless specifically notified.
2. Delivery Timelines
2.1 Customer (E-Commerce) Orders
• Standard delivery timeline: 2–7 business days, depending on location.
• Metro cities: 2–3 business days.
• Non-metro / rural areas: 5–7 business days.
• Delays due to natural calamities, strikes, lockdowns, or logistics disruptions are beyond our control.
2.2 Franchise / Bulk Orders
• Franchise orders are usually shipped within 3-5 business days from confirmation of payment.
• Delivery timeline may vary based on volume, location, and transport availability.
3. Shipping Charges
• For Customers:
o Orders above ₹499 – Free Shipping.
o Orders below ₹499 – Nominal shipping fee of ₹50.
o COD orders may attract an additional handling fee of ₹30.
See approximate rates here
₹30-₹50 (up to 500 grams, local or within the nearest state)
₹50-₹100 (up to 1 kg, outside the state or in rural/remote areas)
• For Franchisees:
o Shipping charges (if any) are communicated during order confirmation.
o In certain cases, GharBachat Mart may subsidize or waive logistics charges.
4. Order Tracking
• Once shipped, customers/franchisees receive a tracking ID via SMS/Email/WhatsApp.
• Tracking details can be checked through our website/app or courier partner's portal.
5. Delivery Attempts
• Our courier partner will make up to 2 delivery attempts.
• If unsuccessful, the package will be returned to our warehouse.
• Re-delivery may incur additional shipping charges.
6. Damaged / Missing Shipments
• Customers must check the package at the time of delivery.
• In case of tampered, damaged, or missing items, the issue must be reported within 24 hours of delivery with photos/video proof.
• GharBachat Mart will investigate and resolve through replacement or refund, as per policy.
7. International / Special Orders
• Currently, GharBachat Mart does not serve international orders.
• Special logistics arrangements for large franchise consignments will be communicated separately.
8. 🚀 Guaranteed Shipping Speed and Delivery Fees - Ghar Bachat Mart
Guaranteed Shipping Options
Ghar Bachat Mart offers guaranteed morning, same-day, one-day, and two-day delivery for select eligible products in supported cities across India.
These premium delivery options ensure that customers receive their products faster and more reliably.
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Guaranteed Shipping Speed
• To avail guaranteed delivery, customers must place their order within the timeframe shown on the product detail page.
• The estimated delivery date displayed during checkout may change until the order is confirmed.
• The order confirmation email/SMS will include the final guaranteed delivery date.
• The availability of guaranteed delivery options depends on the product type, location, and logistics serviceability.
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Delivery Fee Refund
• If the order is not delivered by the guaranteed date, GharBachat Mart automatically refunds the delivery fee.
• The refund is credited to the customer's GharBachat Wallet or original payment method.
• For Cash on Delivery (COD) orders:
o Customers must pay the full amount at the time of delivery.
o Delivery refunds (if applicable) will be processed within 3-5 business days into the customer's GharBachat Wallet.
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Additional Terms
• Guaranteed delivery timelines may be affected by unforeseen circumstances such as natural disasters, strikes, or lockdowns.
• This service is only available for select cities and eligible pin codes.
• If the guaranteed delivery option is not available for your area, the system will automatically display the standard delivery timeline.
• Refund eligibility applies only if the delay is caused by GharBachat Mart or its logistics partners.
9. Customer Support
For shipping or delivery-related queries, please contact:
📧 Email: gharbachatmart@gmail.com
📞 Phone: +91 96629 21213
🏢 Address: G-8, Raj Green Heights, Near Bank of Baroda, Jahangirpura, Olpad Road, Surat. 395 005.
